Refund policy

By placing an order through norixi.com you agree to the following terms. This page explains our money-back guarantee and how returns work.

90-DAY MONEY-BACK GUARANTEE
You have 90 days from the day you receive your order to ask for your money back. Opened and used products are covered too, even if the bottle is empty. If a product isn't working for you, email us within 90 days of receiving your order with your order number, and we'll refund you in full.

You don't need to send the product back. Just email us at contact@norixi.com and tell us it isn't right for you.

HOW IT WORKS
1. Email contact@norixi.com with your order number within 90 days of receiving your order.
2. We confirm by email, usually within one business day.
3. Your refund goes back to your original payment method within 3 business days of our confirmation. Depending on your bank, it can take a few more days to show on your statement.

DAMAGED, WRONG OR FAULTY ITEMS
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us at contact@norixi.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund you in full, whichever you prefer. You don't need to return the item.

EXCHANGES
We replace items that arrive damaged, faulty or wrong. For anything else, the 90-day money-back guarantee above applies.

RESTOCKING FEE
We never charge a restocking fee.

CANCELLATIONS
If you want to cancel an order before it ships, email us as soon as possible at contact@norixi.com. If it hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, the 90-day money-back guarantee applies. For subscriptions, see our cancellation policy.

CUSTOMER SERVICE
Email: contact@norixi.com
Opening hours: 9 am to 3 pm, Monday to Friday. We reply to emails within one business day.

Norixi
Sauna tn 4-6, Muraste küla, Harku vald
76905 Harju maakond, Estonia